WS-37368-7 IF this is the Error Code you are seeing while logging to your playstation and your account is banned due to playstation policy voilation . It can be serweral reasons in my case it was Fortnite Video game.
My Playstation Network was setup with paypal for automated payments, Which i mainly use to pay my yearly subscription and without getting offline it was getting renewed on its own . But It was also allowing me to purchase within playstation store with just one click confirmation.
My 6 year old autistic Son goes to Fortnite and purchases in game credit, which he doesnt have any clue to what to use it for. PlayStation takes the payment from our paypal and upon requesting PlayStation Network for a refund as this purchase was a mistake and we never had any attension of using it, They simply refuse over the phone due to it was a in game purchase never been on playsation store.
Upon description entire satuaion and getting no positive outcome from PlayStation i have decided to open a dispute with PayPal with the reason that covers Product is no usable .. PlaySation Never responded to this dispute and at the end decides to send a refund . BUT this is where actual problem starts . THey have given us a Full Refund but suspend our main PlayStation network account.
Now This account being primary account on playStaion , THis PlayStation COnsole is useless. YOu are unabel to sell, Unable to Change to a New account if some how you manage to change your account you have to purchase your yearly subscription again.
In all cases its a win win satuation for PlayStation . There are no regulated authortise to ask for help , Even you being located in countires where consumer rights are highly protected.
So how to proceed to get your PlayStation Network Accoutn Back? You have to ring playstation network Support, Describe your satuation, Like i have mentiond these policy voilation can be difrent in your case , It can be using bad laungage or words online, Other Hacking and cheating on content or like our case simply asking your money back. Describe them the satuation with apologatic way because you have to keep in mind , If this account is a Primary account that means your PlayStation Gaming Console is useless.
They will give you a solution and in our case to pay the debt . Which we did with PlayStation Gift Cards and till today 13-01-2019 waiting for their answer and to be honest it seems like they are punishing to get our money back with another way . You can also try Kid Cry Tecnique .