WS-37368-7 IF this is the Error Code you are seeing while logging to your PlayStation and your account is banned due to PlayStation policy violation . It can be several reasons in my case it was Fortnite Video game.

My PlayStation Network was setup with paypal for automated payments, Which i mainly use to pay my yearly subscription and without getting offline it was getting renewed on its own . But It was also allowing me to purchase within PlayStation store with just one click confirmation.

My 6 year old autistic Son goes to Fortnite and purchases in game credit, which he doesn’t have any clue to what to use it for. PlayStation takes the payment from our paypal and upon requesting PlayStation Network for a refund as this purchase was a mistake and we never had any attention of using it, They simply refuse over the phone due to it was a in game purchase never been on PlayStation store.

Upon description entire situation and getting no positive outcome from PlayStation i have decided to open a dispute with PayPal with the reason that covers Product is no usable .

PlayStation Never responded to this dispute and at the end decides to send a refund . BUT this is where actual problem starts . They have given us a Full Refund but suspend our main PlayStation network account.

Now This account being primary account on PlayStation , This PlayStation Console is useless. You are unable to sell, Unable to Change to a New account if some how you manage to change your account you have to purchase your yearly subscription again.

In all cases its a win win situation for PlayStation . There are no regulated authorities to ask for help , Even you being located in countries where consumer rights are highly protected.

WS-37368-7 Resolution

So how to proceed to get your PlayStation Network Account Back?  You have to ring PlayStation network Support, Describe your situation.

Like i have mentions these policy violation can be different in your case.

It can be using bad language or words online, Other Hacking and cheating on content or like our case simply asking your money back. Describe them the situation with apologetic way because you have to keep in mind. If this account is a Primary account that means your PlayStation Gaming Console is useless.

They will give you a solution and in our case to pay the debt . Which we did with PlayStation Gift Cards and till today 13-01-2019 waiting for their answer and to be honest it seems like they are punishing to get our money back with another way . You can also try Kid Cry Technique .

Good Luck

By v jav

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